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Homeowner and Resident FAQ: How Do I Request an Official Account Balance?


Homeowners call on a regular basis asking for an account balance or statement. But there are many reasons that they want this information. Depending on the reason, varies on the ways that the information can be provided, or the cost, associated with it.




The Homeowner wants to know if their payment was received.


This is the most commonly asked question of any Community or Property. The easiest way to find out this information is to login to the web portal at www.bricck.com and register for an account. If you register on the web portal, you can also go to the Google Play Store or Apple App Store and download the Bricck Property Management App for your favorite table or smart phone.


The web portal and mobile app are free for all Homeowners and available 24 hours a day. These portals have the EXACT same information as our Bricck team members have, and it's right there at your finger tips. You can also screenshot and print off your statement from here.


You can call the office, but printed statements are NOT provided to residents by email or phone. They must be retrieved by the resident through the web portal, or you must purchase a pay off letter (see below).



The Homeowner wants to know if their account is delinquent.


By definition, an account is delinquent if it owes more than $0.00 for more than 30 days. Many Homeowners do not want their name to appear on the "delinquency report" as published in the confidential Executive Session of the Board Packet. So they want to make sure that they have paid. The best way to do so is by going to the web portal at www.bricck.com or downloading the Bricck Property Management mobile app.


You can call the office, but printed statements are NOT provided to residents by email or phone. They must be retrieved by the resident through the web portal, or you must purchase a Payoff Letter.


If a Homeowner needs a payoff letter only, they can order a Payoff Letter. A Payoff Letter is where Bricck will write a letter certifying the Homeowner's account balance is true and accurate, with a copy of the Homeowner's account balance. If the account was turned over to collections and/or legal, all fees for collections or legal will be included in the pay off letter, as well. A Payoff Letter can be ordered through Bricck by emailing: ar@bricck.com. The Homeowner will be asked to confirm that the charge for the pay off letter is acceptable, and it will be billed directly to their account. Without confirmation of acceptance of the fee, the payoff letter will not be issued.



The Homeowner is refinancing their home.


This is a tricky one: in order to refinance your home, you have to order a Questionnaire through www.homewisedocs.com. This Questionnaire is not free because there is a lot of liability that goes along with answering these questions. Some Homeowners try to avoid paying the fees by asking individual questions to the management company (or having their realtor or mortgage broker do it for them).


We apologize, but we cannot provide any resident with a copy of their account balance by email. Residents must go through the web portal at www.bricck.com or the Bricck Property Management Mobile App and print it themselves. If this copy is not acceptable, a copy of their account balance will be included with their purchased Questionnaire.


If a Homeowner need a Questionnaire to be completed, it has to be ordered and purchased through www.homewisedocs.com.


If a Homeowner needs a payoff letter only, and not a Questionnaire, they can order a Payoff Letter. A Payoff Letter is where Bricck will write a letter certifying the Homeowner's account balance is true and accurate, with a copy of the Homeowner's account balance. If the account was turned over to collections and/or legal, all fees for collections or legal will be included in the pay off letter, as well. A Payoff Letter can be ordered through Bricck by emailing: ar@bricck.com. The Homeowner will be asked to confirm that the charge for the pay off letter is acceptable, and it will be billed directly to their account. Without confirmation of acceptance of the fee, the payoff letter will not be issued.



The Homeowner is selling their home.


Here's another tricky one: in order to sell your home, you have to order a Resale Document through www.homewisedocs.com. This Resale document is not free because again, there is a lot of liability that goes along with answering these questions. Some Homeowners try to avoid paying the fees by asking individual questions to the management company (or having their relator or mortgage broker do it for them).


We apologize, but we cannot provide any resident with a copy of their account balance by email. Homeowners must go through the web portal at www.bricck.com or the Bricck Property Management Mobile app to access their account balance and print it. If this copy is not acceptable, and they are selling their home, a copy of their account balance will be included in their purchased Resale Document.


If a Homeowner needs a Resale Document to be completed, it has to be ordered and purchased through www.homewisedocs.com.


If a Homeowner needs a payoff letter only, and not a Resale Document, they can order a Payoff Letter. A Payoff Letter is where Bricck will write a letter certifying the Homeowner's account balance is true and accurate, with a copy of the Homeowner's account balance. If the account was turned over to collections and/or legal, all fees for collections or legal will be included in the pay off letter, as well. A Payoff Letter can be ordered through Bricck by emailing: ar@bricck.com. The Homeowner will be asked to confirm that the charge for the pay off letter is acceptable, and it will be billed directly to their account. Without confirmation of acceptance of the fee, the payoff letter will not be issued.



The Homeowner is purchasing or refinancing another home.


While the Homeowner is not purchasing a Resale Document or a Questionnaire for the Association managed by Bricck, another legal entity is asking for a pay off statement, or a certified letter, showing what the monthly fee is, how much the fee is on an annual basis, confirming that the account is paid in full (or up-to-date), and a copy of the Account Balance.


As this time, research, effort, and liability is outside the scope of the standard management contract agreement, Bricck charges for each pay off letter issued to Homeowners.


Homeowners have three options to receive their account statements. The first two options are free. The third option, is not.


  1. Free: Homeowners can log in to the web portal at www.bricck.com and click on the web portal button. They can access their account balance through the web portal.

  2. Free: Mobile App: Homeowners can download the Bricck Property Management Mobile App and review their account balance on the app at any time. NOTE: Homeowners must make an account on the web portal prior to downloading the app.

  3. Paid Service: Homeowners can request a payoff letter by emailing ar@bricck.com. This payoff letter will include a letter certifying that the Homeowner's account balance is true and accurate, with a copy of their account balance. If the account was turned over to collections and/or legal, all fees for collections or legal will be included in the pay off letter, as well. Before this letter is issued, the Homeowner will be asked to confirm that the charge for the payoff letter is acceptable and it will be billed directly to the Homeowner's Account. Without confirmation of acceptance of the fee, the payoff letter will not be issued.


What is a Payoff Letter?

A Payoff Letter is where Bricck will write a letter certifying the Homeowner's account balance is true and accurate, with a copy of the Homeowner's account balance. If the account was turned over to collections and/or legal, all fees for collections or legal will be included in the pay off letter, as well. A Payoff Letter can be ordered through Bricck by emailing: ar@bricck.com. The Homeowner will be asked to confirm that the charge for the pay off letter is acceptable, and it will be billed directly to their account. Without confirmation of acceptance of the fee, the payoff letter will not be issued.


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